Power to the dentist! Helping you run your business your way

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  Posted by: manpreet.boora      3rd October 2017

Ian Pye, UK DPMS Business Manager for Carestream Dental, reflects on the company’s continued ethos throughout its long history, as well as what it stands for today.


Your practice, your decision

Carestream Dental is a turnkey provider for the digital dental practice. We are committed to working together to deliver user-friendly, efficient, quality dental business and clinical solutions, enabling your practice to focus on patient care. Not only do we offer dental practice management software, but we also provide digital imaging equipment – we are the only company in the UK and various other countries to develop and manufacturer both.

Regarding the practice management software, we make it our business to know and understand what our customers need. Modern dentists have to be much more business-aware than they once did and our solutions have aligned accordingly. However, we don’t see ourselves as business consultants who should tell you how to run your practice. There are many different ways to operate a dental business and every team will have their own way of doing things, which works for them. We aim to understand the market and the business of our customers, but the company is somewhat unique in positioning itself as a provider of easy-to-use digital tools that enable practices to make their own business decisions.

Ease and simplicity

We strive to provide digital platforms that make it easier for practices to deliver the care modern patients desire while running their businesses efficiently. CS R4+ practice management software is very personal to those of us who have worked with Carestream Dental for a long time – we’ve nurtured it and watched it grow from a software solution for single practices to one that caters for businesses with hundreds of dental surgeries.

The current Springboard feature of CS R4+ uses key performance indicators (KPIs) to help track business performance and offers value information needed for informed decisions – giving all the power back to the dentist and their team. I think the reporting element is probably the most under-used aspect of CS R4+ at present (there is more than 150 to choose form!), but it offers significant advantages. Plus, there are no additional costs for any of this – it’s all free to all CS R4+ users to utilise as they will.


There is a section focused on ‘recare’ within Springboard. We understand how important patient retention is, especially in the private arena. This feature allows you to recall patients by text message, email or post – whichever the patient prefers – with ease. The KPI functionality means you can assess which method is most successful for your patient demographic. The embedded communication system also enables you to show patients 3D presentations and animations of proposed treatment plans to improve their understanding, ensure informed consent and boost case acceptance for ethical upselling. The graphical-rich reports that clearly map the mouth can be emailed to patients or printed for them to take home. Additional features such as online appointment booking, Google ranking are available as well.


We work very closely with experts in the dental arena in order to better understand the challenges faced and develop solutions that can be tailored to the individual needs of different practices. This is only possible due to the open technical architecture of our software and imaging systems. Denplan and Practice Plan are two we have long-term relationships with. We have done a lot with Denplan, in particular, of late, having created a tight integration with their DEPPA (Denplan Previsor Patient Assessment) through our CS R4+.

It all comes back to giving practices the tools they need to streamline workflows and work in the way they want to. For example, we have developed functionalities within CS R4+ that allow a dentist to synchronise their patients with the Denplan database – while this might not sound ground-breaking, it means the dentist would know instantly if there is a problem with payment etc. Most of the clinical information recorded in CS R4+ is then automatically pre-populated in the patient’s Denplan folder, for significant time-saving benefits.


There are some big changes on the horizon in dentistry. As scrutiny of all healthcare providers increases, there is a real spotlight on IT security at the moment. The government is changing the rules on storage of personal information, and while information is currently unclear around healthcare and record retention, we would expect this to change in the future. Carestream Dental itself is proud to have achieved the Cyber Essentials Certificate, confirming that it does everything in its power to protect its data from possible cyber attack.

We are just as committed to helping practices maintain their security. Our eSignature pads are biometric – they’re encrypted, which means any tampering would invalidate the document for ultimate peace of mind. Dental practices are an easy target if not properly prepared – simple things like biometric signature pads, adequate virus protection and carefully managed access controls will go a long way. We are happy to provide advice on any of these aspects if you need any support.

Make the most of it

Carestream Dental is proud of its mentality to continuously improve. We are always looking to develop solutions that make your processes quicker, safer and more effective, ultimately enabling you to better run your business, in your own way. To do this, we are keen to speak to you to find out your concerns and help you address them. Our online portal – The Exchange – is a convenient online platform for you to share questions and ideas about CS R4+ with both our support team and your peers, ultimately helping you get the very most from your software (please visit community.carestreamdental.com). We also welcome feedback at the various dental shows we attend and, of course, we are just a phone call away for any queries regarding the digital dental practice.


For more information please contact Carestream Dental on

0800 169 9692 or visit www.carestreamdental.co.uk

For all the latest news and updates, follow us on Twitter @CarestreamDentl and Facebook


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