DDU launches complaints e-learning course


  Posted by: Dental Design      9th October 2019

The DDU has today introduced a new members-only e-learning course to help dental professionals effectively manage and respond to patient complaints. The resource includes fictional scenarios that are based on common queries and concerns we receive from members. Topics covered include:

  • who can make a complaint 
  • the complaints process
  • how to resolve a complaint
  • learning from a complaint

Leo Briggs, deputy head of the DDU states:

“Unfortunately, complaints are a fact of life in every dental practice. However, while no one likes to hear that a patient is unhappy, a complaint may be an opportunity to show your practice at its best, as well as uncover issues that need to be addressed.

“Consequently, the aim of this e-learning course is to help dental professionals and the wider practice team manage all aspects of a complaint effectively and give them the confidence to respond promptly and professionally when a complaint arises.

“At the DDU we regularly support members with patient complaints, so we understand how the right approach can make all the difference to the outcome.”

Following completion of the course, individuals will get a certificate for two hours of verifiable CPD.

To complete the complaints e-learning course visit: https://www.theddu.com/learn-and-develop/course-listing/dental-complaints

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