NHS England releases GP Patient Survey Dental Statistics – January to March 2020


  Posted by: Dental Design      15th July 2020

Between January and March 2020, 2.3 million adults were asked for their views on NHS dentistry as part of the GP Patient Survey. Participants were asked if they had tried to obtain an appointment with an NHS dentist and, if so, whether it was with a practice they had been to before and if they had been successful. They were also asked what their overall experience was of NHS dentistry.  Patients who hadn’t tried to obtain an NHS dentist in the previous two years were asked to select the main reason for not trying.

The GP Patient Survey (GPPS) was significantly re-developed in 2018 in order to keep pace with changes in frontline general practice. This included updating the terminology on some of the existing questions, including additional questions and removing questions deemed to be of limited use. The format and layout of the questionnaire was also re-designed in places and, for the first time, 16- and 17-year olds have been included in the survey. There have not been changes for 2020 meaning comparisons can be made between the most recent three publications, but not completely with years prior to this.

There have also been changes with regards to geographies. A number of CCGs were merged, and boundaries were changed so that the number of CCGs was reduced from 195 in previous years to 135 this year.

The results from the survey responses are presented here at national (England), regional and Clinical Commissioning Group (CCG) level.

Main results

  • 3 million GP Patients age 16 and over were contacted, 740,000 replies were received, with a response rate of 32%.
  • Of all respondents asked, just under three fifths (57.9%) tried to get an NHS dental appointment in the last two years.
  • Of the group of respondents who had tried to get an appointment in the last two years;
  • 84.3% rated their NHS dental experience as positive (50.8% very good and 33.4% fairly good);
  • 91.6% were successful in getting an appointment, a success rate of 93.8% when excluding the ‘can’t remember’ category.
  • Respondents who had not been to the practice before were less successful in getting an NHS dental appointment. Younger adults and ethnic minorities also reported a lower success rate. A lower proportion of younger adults and respondents from ethnic minorities had been to the practice before, compared to other respondents.
  • The remaining two fifths (42.1%) did not try to get an appointment with an NHS dentist in the last two years, 26.0% had never tried to get an NHS appointment and 16.1% had tried but over two years ago.
  • Of those who had not tried to get an appointment:
  • 37.4% mentioned private dentistry as the reason for not trying to get an NHS appointment; 25.9% prefer private dentistry and 11.5% stayed when their dentist moved from NHS to private.
  • A fifth (20.5%) of those patients who did not try stated they had “not needed to visit the dentist” as the reason for not attending.
  • 13.4% of the respondents who didn’t try to get an NHS dental appointment gave their reason as “I didn’t think I could get an NHS dental appointment”.

The full summary of the Dental Results from the GP Patient Survey can be found here.

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