In a broad range of industries and sectors, people seek high-quality customer service as much as they desire quality products. Dentistry is no different. The effectiveness and efficiency of solutions implemented in the dental practice are paramount to excellent patient care and can’t be compromised. The support delivered to practice teams builds on this and is often what sets product and equipment suppliers apart from others in the market.
We have seen this first-hand at Eschmann. We understand how our services benefit our customers and we are proud to be known throughout the profession for maintaining high quality standards across the board.
The numbers don’t lie. We currently have more than 8,000 service contracts with dental practices in the UK. But more than this, a massive 99% of these service contract customers renew each year.
We care to keep you covered
The Eschmann Care & Cover service and maintenance plan provides the ultimate peace of mind for dental practices. Designed to keep essential decontamination equipment operating efficiently for longer, it includes:
- Annual Validation & Pressure Vessel Certification (PSSR)
- Annual service and software upgrades
- Unlimited breakdown cover
- Unlimited original parts and labour
- On-site support from 50+ Eschmann-trained engineers nationwide
- Remote, rapid response telephone support
- Enhanced CPD user training
The combination of the above means that practice compliance is optimised and the risk of malfunction and breakdown is minimised for your Eschmann autoclaves, washer disinfectors and other infection control equipment. Not only does this save you time and money in the long run, but it also affords confidence to the team that they can deliver an uninterrupted patient service. The Enhanced CPD user training will also teach staff to validate, use and maintain the equipment correctly in-house, optimising product life for even greater return on investment and reduced stress for the team.
Hayley Wright, Head Receptionist at Goldsworth Road Dental Centre in Surrey, discusses what she feels are the key benefits of the package:
“We have been working with Eschmann for about nine years now. Our calls and texts are always answered promptly and someone is constantly on hand to help if we need it. The service is brilliant, they always go above and beyond. We have five pieces of equipment from Eschmann, including two autoclaves and two washer disinfectors, and have found them to be of great quality. They are all supported by the Care & Cover service package to keep up with regular servicing. I would rate Eschmann 10 out of 10, I can’t think of any way they could improve!”
Dependable equipment
Of course, investing in Eschmann solutions is further maximised by the industry-leading quality of the equipment itself. With nearly 200 years of experience in infection control, Eschmann is an expert in decontamination, having led the way in autoclave development and manufacturing for the past 6 decades. The Little Sister brand has become synonymous with quality and reliability, making it a go-to range of solutions for dental practices around the globe. The products’ robust designs, combined with ongoing professional care and expert maintenance, has also been shown to deliver unmatched product longevity.
Tracey Cage, Practice Manager at Kelvin House Dental Practice in Kent, shares just how long their last autoclave remained operational in the practice:
“We would absolutely recommend Eschmann equipment and the Care & Cover maintenance programme. The entire team have done a fantastic job and we have no complaints at all. The fact that one model lasted 16 years and we have another that is already 12 years old speaks volumes for the quality of the product and service.”
Proving that this is not a stand-alone experience, Maxine Northall-Rollins – Stock Controller at Scott Arms Dental Practice in Birmingham – adds:
“We have had some of our Little Sister autoclaves for well over 10 years now and have been really happy with them. The machines are easy to use and very reliable. We protect our autoclaves with the Eschmann Care & Cover servicing and maintenance package, which has also been great. All the engineers that visit have been absolutely brilliant. I would unreservedly recommend Eschmann products and the Care & Cover service package to others.”
Support you can’t do without
It is crucial that you can maintain effective and efficient decontamination workflows every day. This requires high-quality equipment and the right technical support to keep each product functioning as it should. That’s why Eschmann is proud to deliver service and support that thousands of UK practices today can’t do without.
For more information on the highly effective and affordable range of infection control products from Eschmann, please visit www.eschmann.co.uk or call 01903 753322
