At Eschmann, we’re proud to be known as the experts in decontamination. Our products and services are designed to help teams achieve compliance with ease. We also combine quality and affordability, delivering value that is hard to beat.
However, we don’t expect you to just take our word for it. Here is what our customers have said about our products and services…
Built to last
Eschmann equipment is designed for reliability and efficiency, but it is also built to last. Dawn Saunders, Practice Manager at Clark Dental Studio, comments on the Eschmann Little Sister autoclaves in her practice – both of which kept working for an astounding two decades:
“Our practice – which operates five busy surgeries – purchased two Eschmann SES Little Sister 3 autoclaves and affectionately named them ‘Ant’ and ‘Dec’. Nearly 21 years later, ‘Ant’ remains fully operational, while ‘Dec’ lasted an amazing 20 years.
“Throughout these years, we have consistently received outstanding service from Eschmann. Their maintenance of our sterilisers has been exemplary, characterised by professionalism, attention to detail, and prompt response times. The team’s knowledge and efficiency ensure that our equipment always operates at peak performance. We highly recommend Eschmann for their exceptional service and reliability.”
Optimising operational efficiency
To help keep equipment operating smoothly for longer, the Eschmann Care & Cover programme provides comprehensive maintenance, servicing and validation. We currently have more than 8,000 service contracts with dental practices across the UK, with a huge 99% renewal rate.
Designed to support in-practice equipment care and maximise workflow efficiency for the team, it includes:
- Annual Validation and PSSR certification
- Annual service & software upgrade
- On-site support from our team of over 50 specifically trained engineers
- Unlimited breakdown cover
- Unlimited Eschmann parts & labour
- Enhanced CPD User training
- Technical & User telephone support
Maxine Northall-Rollins, stock controller at Scott Arms Dental Practice in Birmingham, had nothing but praise for the Eschmann decontamination equipment and service she has received for many years:
“We have had some of our Little Sister autoclaves for well over 10 years now and have been really happy with them. We protect our autoclaves with the Eschmann Care & Cover servicing and maintenance package, which has also been great. All our autoclaves are added to the service contract – we wouldn’t even think of not having them covered. It’s good to have the backup, knowing that someone will come in every 12 months to check over the equipment. They find and fix any small issues before they become much bigger problems, and the peace of mind this provides is brilliant. As such, I would unreservedly recommend Eschmann products and the Care & Cover service package to others.”
Support you can depend on
Beyond the Care & Cover maintenance services, Eschmann is committed to delivering exceptional customer support. This is available in the form of an easy-access telephone support line, expert advice, bespoke recommendations and a fast response to equipment queries from highly trained and talented engineers.
Dr Hari Lal BDS MFDS RCPS (Glas), dentist at Main Street Dental Care, in the south side of Glasgow, shared his experience of the support he has received from Eschmann:
“The servicing for our Eschmann autoclave and washer disinfector is provided through the outstanding Eschmann Care & Cover package. On the occasions we require support, Stephen Boyle [Regional Commercial Manager] and Owen Clarke [Field Service Engineer] have gone above and beyond. They fully understand the importance of customer service.
“I would 100% recommend Eschmann to other practices. The support is exceptional. Stephen was instrumental in the relocation of my dental practice, assisting with the design of the local decontamination unit and its equipment, and the continued support from Owen is priceless. They are a great team to work with in the running of my dental practice.”
Here for you
Whether you are designing a new decontamination room or upgrading your equipment, Eschmann provides the solutions and support you need for success. Contact us to learn more.
Author: Nicky Varney – Head of Marketing Eschmann
For more information on the highly effective and affordable range of infection control products from Eschmann, please visit www.eschmann.co.uk or call 01903 753322
